How secure is your website?
As secure as it possibly can be.
We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

What do I do if there is a problem with my order?
Our Customer Services team are here to help with any problems. Click here for contact details.

What payment methods do you accept?
We accept Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, and American Express

Can I cancel my order?
We may be able to cancel your order but as everything is made to order you need to email info@daisyknights.com as soon as possible after you have placed your order otherwise it may be too late.

Can I cancel an item from my order?
In certain circumstances, we may be able to cancel an item from your order please email info@daisyknights.com.

Can I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.

Why has my card been declined?
Your bank will be able to let you know why your card has been declined.

Can I order from overseas?
Yes we ship internationally for only £12.

What is your exchange rate for overseas orders?
We charge you for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged.

I live abroad, how do I claim back VAT on my purchase?
You can only claim back VAT on Internet purchases if your items are for business purposes.

My order did not go through but I think you have charged me?
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we dispatch your order.

If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank.

This usually takes around 3 working days but the exact timeframe does depend on your card issuer and your bank.

If this timeframe has elapsed, please contact Customer Services on info@daisyknights.com

I have received my order but one of the items is missing, what do I do?
Please contact our Customer Services team on info@daisyknights.com who will investigate this.

I have received an incorrect item in my order, what do I do?
We aim to get your order right every time but we do occasionally make mistakes. If we send you the wrong item please contact us on info@daisyknights.com and our Customer Services team will advise you how to return it free of charge.

How do I place an order?
Start browsing through our different products and collections, which can be seen by clicking one of the categories along the top bar. When you have found the product you'd like to purchase, simply click 'ADD TO BAG'. Continue browsing if you'd like to purchase more products, or proceed straight to CHECKOUT, which you will find in a link from your Shopping Bag, or alternatively, can be found at the top right corner of the page.

What size ring do I need?
All our rings come in standard UK sizes K, M and O. To find out what size you need, please measure the circumference of your finger and refer to our ring sizing guide (can we link the ring sizing chart here) or visit your local jewellers, where you can usually have your ring size measured. Rings can be resized but may incur a charge.

Do I need to open an account to order goods?
No. You will have an option to register at the end of the checkout. This will give you the option to track your order, manage your addresses for quick checkout, save baskets and you will be able to make te best of our special offers!

How do I know when my order has been received?
An email will automatically be sent to you as the order is processed, then you will receive another when your order has been dispatched.

How and when will my purchases be delivered?
Your order will be sent via royal mail. All orders are sent recorded delivery and will require a signature upon receipt. We aim to deliver most orders within one week but as sometimes it can take a few days longer. Delivery time will be longer for orders outside of the UK. Please contact info@daisyknights.com for more information on delivery outside the UK.

Do you deliver outside of the UK?
Yes. We deliver anywhere in the world!

How much will it cost?
A delivery charge of £4.50 will apply to jewellery orders within the UK and £12 for the rest of the world.

How will my order be packaged?
All jewellery will be sent out in a beautiful Daisy Knights stamped pouch and branded packaging. There is no extra charge for this.

What is your returns policy?
We offer a 7 day returns policy. We must receive the item back unworn and in the same packaging it was sent in. We also offer exchanges within 7 days, the jewellery must be unworn. Postage is not refunded inless goods are faulty. Please see our returns and refunds policy for more details.

How long might a refund take?
If you receive a faulty item and are returning it for a refund, once we have received the item the card used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). Please make sure you send any returns via registered post with proof of posting for your own peace of mind. Your credit card company will typically take 4-7 working days to process the refund.

How do I return goods?
Please email info@daisyknights.com to request a return.

What is gold vermeil?
Vermeil is a French word, now commonly used in the English language mostly in America. It became a popular term in the 19th century as an alternative to the term silver-gilt. Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 10ct and be at least 1.5micrometres thick. Any other metal plated onto Sterling Silver cannot be called vermeil. We plate our sterling silver with 22-karat gold and 2.5 microns thick.

What is blackened silver?
Blackened silver is sterling silver that has been through an oxidization process so that it turns black. It is not a permanent colouring and does wear off, especially when it gets wet. We do offer a re-oxidisation service for £5 for any number of pieces.

How do I look after my jewellery?
Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects, this includes perfume. Try not to get blackened silver or gold vermeil pieces wet as these finishes come off more easily with water. Ideally, store your jewellery in a soft lined box or pouch. The pouch we send the jewellery in is perfect for this! Try to keep pieces apart, so that they dont rub together or get tanggled up. To clean your jewellery, rub the piece gently with a soft lint free cloth. It is also recommended that you visit a jeweller once a year to have your jewellery cleaned professionally. This will keep them looking their best.
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