Summary of Delivery Charges

Delivery method	Delivery Charge	Estimated Delivery Time
UK Delivery	£4.50	(3-7 Days)
Rest of the World	£12.00	(2-3 Weeks)

DELIVERY INFORMATION

UK Delivery

UK Delivery costs £4.50 per order and will be sent via Royal Mail special delivery service.

We aim to deliver all orders within 7 days but as all our jewellery is made to order, sometimes it may take longer to be delivered. If you do need the items by a certain date please contact us at info@daisyknights.com to see if we can accommodate this. All payments must be received and authorised before shipment.

International Delivery

International delivery costs £12.00 per order and will be sent via First Class Airsure Postage. A fully insurable and trackable service, which is secure and reliable.

We aim to deliver all orders within 2-3 weeks but as all our jewellery is made to order, sometimes it may take longer to be delivered.

Daisy Knights Jewellery Design products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

Signing For Your Delivery

A signature will be required on delivery of your order.

Tracking your Parcel

If you have an email address registered with us you will receive an email to confirm that your items have been dispatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email at info@daisyknights.co.uk

PACKAGING

Your jewellery will be sent to you in a lovely grey pouch with the silver Daisy Knights logo. Please rest assured that we always package our items securely and safely.


LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Daisy Knights Jewellery Design cannot be held responsible for goods that are lost or delayed in transit.